We book a limited number of weddings each weekend so every couple receives our full attention. Popular dates fill up fast. We recommend booking at least 3 to 6 months in advance. You can check instant date availability on our product page.

Once your payment is received, your wedding date is immediately removed from our available inventory and reserved exclusively for you. You will receive an instant email confirmation, and our team will contact you closer to your event date to finalize setup timelines with your venue.

A 50% nonrefundable retainer is required at the time of booking to reserve your date and rental items. The remaining balance is due 14 days before your scheduled event date. If your event is scheduled within 14 days of booking, full payment is required up front.

The 50% retainer is nonrefundable as it secures date-exclusive inventory for your wedding. If you cancel prior to the 14-day balance deadline, your remaining balance will not be charged.

If you change your venue within Toronto or the GTA, notify us at least 14 days prior to your event. We will update our delivery route. Standard distance fees may adjust depending on the new venue location.

Yes. Full delivery, setup, and teardown are included within 40 km of our warehouse. Venues beyond our standard 40 km service radius may be subject to an additional travel fee, calculated based on venue distance and confirmed with you prior to booking.

Our floral rentals are designed primarily for indoor or appropriately sheltered outdoor use. For outdoor ceremonies, the client/venue must have a suitable indoor or covered backup location available in the event of rain or severe weather.

Rose Haven Rentals reserves the right to determine whether outdoor conditions are unsuitable for installation due to rain, high winds, or severe weather. If severe weather is forecast, we will work with you to relocate the setup to your designated indoor backup space.

Our standard delivery window is 2–4 hours prior to your scheduled ceremony start time. Rentals are for one event day, with pickup scheduled right after your ceremony or by the following morning, coordinated in advance with your venue schedule.

The client is responsible for rental items from delivery/installation until collection. Guests, vendors, and venue staff must not move, rearrange, or handle the floral installations after setup — any adjustments must be made by Rose Haven Rentals.

If an item is damaged, stained, broken, or lost during your event, Rose Haven Rentals will assess the damage and notify you of applicable repair or replacement charges based on reasonable restoration costs.

Our florals are luxury artificial ‘Real-Touch’ silk blooms chosen for texture, realism, and rich color depth. They look fresh in photographs and will never wilt under outdoor heat or studio lighting.

While existing core florals cannot be removed, we can add custom pops of color or accent blooms to align with your specific wedding color palette. Contact us with your inspiration!