Frequently Asked Questions

Each Product Page has a "Rental Process" section. For your convenience, we have compiled a detailed guide on our How to Rent page.

To officially reserve your date and secure our premium items, full payment is required at the time of booking. We have streamlined our process to a full-payment model to ensure a simple, secure checkout experience and to guarantee that your selected items are removed from our available inventory for your event.

Full-service delivery, setup, and pickup are included for orders within 40km of our warehouse. For locations outside of this range, a delivery fee of $1 per kilometer typically applies, depending on the scope of the setup.

Of course! We recommend it so you can enjoy your florals all day. However, for insurance reasons, our products can only be moved and handled by a Rose Haven Rentals team member. Additional moving and setup fees will apply for relocating items between spaces.

Because our arches are large and delicate, we don't offer individual viewings. However, we provide high-resolution photos and videos on our Instagram. We also occasionally host open houses—subscribe to our newsletter for updates!

Absolutely! While we cannot remove existing flowers, we can add "pops" of color to match your theme.

We book a limited number of weddings each weekend to ensure every couple receives our full attention and care. Because each event is unique and our items are in high demand, we require a consultation to confirm availability and discuss logistics before you proceed to checkout.