Frequently Asked Questions

Each Product Page has a "Rental Process" section. For your convenience, we have compiled a detailed guide on our How to Rent page.

We offer flexible payment options. All payment can be made up front, or you can use Shop Pay at checkout to split your total into 4 easy payments.

Full-service delivery, setup, and pickup are included for orders over $1,200 within the Greater Toronto Area (GTA).

Of course! We recommend it so you can enjoy your florals all day. However, for insurance reasons, our products can only be moved and handled by a Rose Haven Rentals team member. Additional setup fees may apply for moving items between locations.

Because our arches are large and delicate, we don't offer individual viewings. However, we provide high-resolution photos and videos on our Instagram. We also occasionally host open houses—subscribe to our newsletter for updates!

Absolutely! While we cannot remove existing flowers, we can add "pops" of color to match your theme. Color customization typically starts at $200 for urns and $300 for pillars or arches.

We book a limited number of weddings each weekend to ensure every couple receives our full attention and care. Because each event is unique, we start with a consultation to confirm availability and discuss your vision before moving forward with a booking.